Passenger satisfaction with rail services has fallen to a 10-year low after the industry was plagued by a series of issues.
Every train run by the UK's busiest franchise, Govia Thameslink Railway (GTR) was rescheduled from Sunday.
The Thameslink train has an automated system which accelerates and brakes
The fine to be paid by Govia Thameslink Railway will be put towards funding improvements for passengers and performance
Tosh McDonald spoke to Julia Hartley-Brewer about the deal to end the driver-only train dispute which was rejected by union members on Thursday
The parent company of Southern Rail, Govia Thameslink Railway, has invited the RMT Union for face to face talks next week in an attempt to settle their dispute
Southern Rail and its operator Govia Thameslink Railway have been hit by heavy strike action over plans to bring in trains without conductors
Last month, the company released an advert on Twitter urging customers to contact the RMT – to much controversy
The RMT union are beginning industrial action today, in a continuing dispute over the role of conductors on the rail service
Southern Rail have been in a long dispute with the Rail, Maritime and Transport union over the role of conductors on trains
Govia Thameslink Railway is in the running for a Passengers Matter accolade - but union bosses say it's 'way beyond satire'