'I think they could be going a bit further in this country' – journalist Hilary Osborne on Ikea recalling controversial drawers in the US

'I think they could be going a bit further in this country' – journalist Hilary Osborne on Ikea recalling controversial drawers in the US

Ikea Malm drawers may fall over if not secured to the wall

Wednesday, June 29, 2016

In the wake of Ikea recalling Malm drawers in North America over fears they may fall over and injure children, journalist Hilary Osborne says it's important to let outlets know when you find a fault with a product.

In the US, millions of the drawers have been recalled after three children were crushed to death in separate incidents. They have not yet been recalled in the UK but customers are being warned to secure the drawers to the wall as the instructions suggest, to prevent further accidents. Concerned customers can receive a refund on the product or receive a free kit to attach it to the wall from Ikea if they have lost the one that came with the original package.

Osborne, editor of The Guardian's money website, says the popular furniture outlet often recalls products.

"They sell so much stuff that there are constantly recall notices on their website if you know where to look. I suspect its not going to put people off shopping there but it really should make people think twice putting off securing it until another day," she told Julia Hartley-Brewer.

"It really underlines how important it is to follow the instructions, and also I'm afraid if you follow the instructions then these drawers are deemed fit for purpose, so you can't go and get your money back if you haven't followed them.

"I think they could be going a bit further than they are in this country, because they have said if you're in the UK and you've lost the kit for securing it to the wall then you can go and get one for free, but I don't think they've been very proactive in saying that."

She urges consumers to warn retailers when they encounter faults with products, to help other people who may also own the same item.

"One of the last things they recalled was child safety gates. Worryingly it's children again," she added. "That came up because people phoned and said, 'these aren't working, they're opening,' and then they did some tests on them and they discovered there's a problem, and they've been withdrawn from sale in this country.

"I'd say if you can tell the place you bought it from and raise that concern, you might [prevent] someone else from having an incident later on," she revealed. "Sometimes these things only come up in the home even though they do all these tests."