Meet David Sheppard: The postal worker who travelled 540 miles to return a customer's passport

David Sheppard travelled 540 miles just to return a customer's passport

David Sheppard is redefining customer service

Thursday, March 31, 2016

In an age where customer service seems to be a forgotten art, one particular individual broke the mould by travelling across the country just to ensure a man wasn't left without his passport.

David Sheppard, who runs a post office in Stratton, Cornwall, noticed that a passport, belonging to a gentleman named Hugh, had missed the last post (though Sheppard is quick to admit fault for this), and decided to go on a mission of his own to ensure it arrived on time. "I thought, 'I have to get it to him, it's important that I get it to him'," he recalled.

So how did he get from a small town in the north of Cornwall all the way to Rye in Sussex? Talking to Julia Hartley-Brewer, Sheppard explained his journey which started with a 50-mile drive to Exeter: "I caught the train from Exeter to Paddington, then caught the tube to St.Pancras and then caught another train to Ashford, then another train to Rye.

"I knocked on the door, it was his sister's house, and she was stunned to see me with her brother's passport at ten past eight in the morning, as you can imagine.

"It was our mistake at the end of the day. I knew it was a passport, it had to be done."

The whole return journey totted up to approximately 540 miles, not to mention estimated costs of around £200 - a far cry from the £1.74 next day delivery service had the last post gone out on time!