'Tips should 100 per cent go to the staff', insists restaurant manager Laurie Scott

'Tips should 100 per cent go to the staff', insists restaurant manager Laurie Scott

Restaurant and cafe staff may soon get to keep their tips in full

Monday, May 2, 2016

Restaurant manager Laurie Scott has backed the government's report saying tips should go to workers rather then their employers, insisting they should "100 per cent go to the staff."

Following an eight month review of tipping practices, the report suggests implementing laws to ensure tips go to the employees in full. It also put forth the idea of restaurants and bars being stopped from adding service charges to bills, to remind customers they do not have to tip if they don't want to.

A consultation on these proposals will take place over the coming months, but Scott, the manager of Breakers Café in Cromer, was fully in support of them. 

"We think tips should 100 per cent go to the staff," he told Penny Smith. "This should be the case if you're a cash or credit card business.

"If I go somewhere and want to reward service, I don't expect it [a tip] to go to the business. I fully expect it to go to the staff."

Some restaurants impose a mandatory service charge, which customers are obligated to pay even if they receive less than perfect service. Scott dismissed this policy, saying his restaurant doesn't impose this on their patrons. 

"We don't make a mandatory tip," he added. "On the very rare occasion we've got something wrong, we immediately try to make amends.

"We don't make any fuss about this at all."