A discrimination case has been launched against Butlins by a Muslim man after his daughter was allegedly not allowed to go on the dodgems because she was wearing a hijab.
The alleged incident took place in Minehead in June this year. Moammer Nasser claims he was told by a ride attendant that his 16-year-old daughter couldn't get on the ride due to health and safety concerns over her headwear.
The father from Birmingham claims he asked to see the policy on this, especially as others were on the ride with items of clothing such as scarves and hats, according to The Guardian.
He said: “We were humiliated in front of other fairground users. My daughter was crying at the gate of the ride, making her feel very stressed and upset."
Nasser also alleges that people looked at them as if they were criminals when they were spoken to by a supervisor and the manager of the fairground.
The father has started a crowd justice campaign to fund his legal case. He adds that there were no trailing parts to his daughter's hijab as it was tucked in her coat and the family were so upset by the matter they left the holiday park a day earlier than planned.
The man did make a formal complaint to Butlins, but was told by Bourne Leisure Ltd that it was in fact the company policy that anyone wearing loose garments that can't be removed should not go on the dodgems. It is claimed this is due to an incident last year when someone's scarf became caught in the chassis and caused them injury.
However the company did send “sincere apologies" for making the family feel unwelcome.
A spokesperson for Butlins has said "our team are trained not to compromise when it comes to the safety of our guests. In this instance our team member quite rightly put the guest’s welfare first.
“There was no question of discrimination and any suggestions of this are utterly rejected in the strongest terms. We are sorry if the family feel they were badly treated.
"We explained our policies to them at the time, in writing afterwards and also to the Equality Advice and Support Service, who have told us they are satisfied with the explanation given to them."