Low-cost airline easyJet has faced online condemnation after it asked a passenger to remove an image that showed a fellow flyer sitting in a backless seat.
Matthew Harris tweeted an image of a woman in a seat with a seatbelt but no back, and asked easyJet “how can this be allowed?”.
The air carrier replied: “Before we can investigate this could I ask you to remove the photograph.”
But Mr Harris said he would “absolutely not” delete the image.
Replying to the interaction, one social media user joked: "I'm sorry you found evidence of our negligence. Please destroy the evidence."
Another posted: "I am booked to fly on one of your planes in a few weeks, where can i check in advance if the seats will actually have backs?".
Early tweets were highly critical of easyJet, however others accused Mr Harris of implying the woman in the photo was sitting in the backless seat during the flight.
Mr Harris had said “this is a real photo of a plane currently decending [sic] to Geneva”, however the photo was snapped before take-off.
He later clarified the passenger was booked on the backless seat, but was moved “once the flight was fully boarded”.
“One has to wonder how safe the rest of the plane was," he said.
Several hours later an easyJet spokesman released a statement that said “no passengers were permitted to sit in these seats as they were inoperative awaiting repair".
The spokesman added: “Safety is our highest priority and easyJet operates its fleet of aircraft in strict compliance with all safety guidelines."