The fire service was "outside of the loop" of the police and ambulance emergency response to the Manchester Arena attack leading to a two-hour delay, a major report said today.
Firefighters, some who heard the bomb go off, and trained in first-aid and terror scenarios with specialist equipment, did not get permission to go to the scene until hours after the suicide bombing, despite the nearest station being half a mile away.
"Strategic oversights" by police commanders led to confusion with other 999 services over whether an "active shooter" was on the loose and poor communications between Greater Manchester Police (GMP) and Greater Manchester Fire and Rescue Service (GMFRS) meant the "valuable" assistance of fire crews was delayed by two hours and six minutes after the bombing, which left 22 dead and scores injured.
The 226-page report by Lord Bob Kerslake, was commissioned by Andy Burnham, the Mayor of Greater Manchester, to assess the preparedness and emergency response to the attack on last year.
No individuals are named but the report, released on Tuesday, makes 50 recommendations.
The panel of experts state they are not able to say whether earlier arrival of the fire service would have "affected any casualty's survivability".
"This is a question that only the coronial inquests can decide," the report said.
But it says firefighters "would have been much better placed to support and, potentially, to accelerate the evacuation of casualties from the foyer," if they had gone to the scene.
Suicide bomber Salman Abedi detonated his home-made device at 10.31pm on May 22, last year, in the foyer of Manchester Arena as 14,000 people streamed out at the end of an Ariana Grande concert.
GMFRS and the North West Ambulance Service (NWAS) were only informed an hour and a half later, and by then the operation was effectively put on "stand by" as it emerged the attack was from a single suicide bomber and not the prelude to further armed attacks.
The senior fire officer on duty, a national inter-agency liaison officer, came to believe an "active shooter" scenario was still in play and stuck to rules which dictate keeping emergency responders 500 metres away from any suspected "hot" zone of danger from a potential armed terrorist.
It was "fortuitous" the NWAS were not informed - otherwise they may have pulled out their paramedics and instead they stayed and "lives were saved" the report said.
As the fire officer could not get through on the phone to the police force duty officer the response of the fire service was, "brought to the point of paralysis" to the "immense frustration on the firefighters' faces."
Instead of rushing to the scene to help, fire crews and a special response team, trained to deal with terrorist incidents, rendezvoused at a fire station outside the city centre.
And while a joint strategic co-ordinating group of emergency response services and others gathered at GMP HQ in east Manchester, GMFRS chief fire officer Peter O'Reilly, who has now retired, focused his senior officers at their own HQ in Salford, which played a "key role" in delaying the response further.
The report says it hopes a scenario of different services control rooms not being able to properly pass critical information between them, "will never happen again".