Passengers have criticised crew on an AirAsia flight for allegedly screaming when the plane rapidly dropped 20,000 feet, causing mass panic.
The plane was supposed to be travelling from Perth to Bali yesterday (October 15) when it appeared as if it was dropping out of the sky due to a pressure issue in the cabin.
Passenger Clare Askew told Seven News Australia: "The panic was escalated because of the behavior of the staff, who were screaming and looked tearful and shocked.
"We look to them for reassurance and we didn't get any. We were more worried because of how panicked they were," CNN reported.
Another passenger, Mark Bailey, corroborated this report, saying that staff were hysterical and that was the cause of the passengers' panic, as before this they were calm.
Videos of the incident show oxygen masks being lowered and a crew member telling passengers to get down, which is said to be in line with standard practices.
Flight Aware data shows the plane was travelling above 34,000 feet but in just a few minutes went down to 10,000 feet. However, it is also standard for planes to descend so quickly when crew notice problems with pressure in the cabin.
AirAsia told CNN the flight had to return to Perth due to a "technical issue." It is not yet clear what caused the problem.
AirAsia has not commented on the allegations against the crew but has praised the team for "landing the aircraft safely and complying with standard operating procedure."
Video showing passengers on the flight has surfaced on social media.