Twitter to add safety features to allow users to mute offensive content

Twitter to add safety features to allow users to mute offensive content

The network has endured criticism over how it deals with Twitter abuse

Wednesday, March 1, 2017

Twitter is to roll out a series of new safety features allowing people to mute offensive content and users. 

The social network has announced users will soon be able to remove offensive tweets directly off their home timelines. They will also be able to implement a time-limit on how long they would like the content to be muted for.

The company also revealed it will use its algorithms to get pro-active and remove accounts that spread abusive content.  

Twitter's engineering chief Ed Ho said: "We aim to only act on accounts when we're confident, based on our algorithms, that their behaviour is abusive. 

"Since these tools are new we will sometimes make mistakes, but know that we are actively working to improve and iterate on them every day."

Twitter has endured routine criticism in the past for how it handles reports of abuse on the network, and has been implementing new tools to further improve their response. 

Mr. Ho said: "We're continuing to improve the transparency and openness of our reporting process.

"You'll start to hear more from us about accounts or tweets that you've reported to our support teams - both when you report harassment directed at you or another account. 

"You will be notified when we've received your report and informed if we take further action."