Waitrose trials delivery service giving drivers access to customers' homes


The 'in-home' delivery service will give drivers access to customers' homes. Image: PA

Friday, October 5, 2018

Supermarket giant Waitrose is trialling a delivery service that gives drivers access to customers' homes so they can unpack groceries while they are out.

The service, called 'While You're Away' will allow a customer with a Yale 'smart lock' to set a temporary access code which is sent to Waitrose.

The code will be sent to to the delivery driver's device at the time of arrival at the customer's home and is deleted once the delivery is complete.

To cover the issue of security, drivers will be fitted with a chest-camera, and a video of the delivery will be made available on request by the customer the next working day.



There is a minimum order of £25 and, initially at least, a minimum of six deliveries, although Waitrose said it would review this after the trial.

The trial will take place with 100 customers in Coulsdon, south London, and could be available to more than 1,000 customers in spring next year if successful.

Archie Mason, head of business development at Waitrose & Partners, said: "There is certainly an increasing demand among our customers to make shopping with us even more convenient to fit around their busy lifestyles.

"Rather than waiting for a delivery or trying to put everything away, it gives customers more flexibility to use that time differently, including more time enjoying cooking and eating the food they've bought.

"The concept of in-home delivery has started to prove popular in other countries so we are keen to establish if there is an appetite for it in the UK."